Great people!! Easy to work with!! Highly recommend !!
Went there today for the first time….service was great! Staff was professional and super nice! They made me feel at home! Great services will be going back to get my car services again!
Johnny and Eric are the best. They’ve always been friendly and professional. The service is fast and prices are reasonable. You never have any “surpises” when you have your car serviced with BMI. I have recommended this shop to all my friends and give it a five star rating.
Very friendly people and they definitely know what they are doing. The whole family works there which I liked seeing as well. Definitely going back to do more business with them
These guys are like having family taking care of your car. I live in Europe and needed my 1999 Jaguar Vanden Plas fixed so it could be transported to San Francisco. Thank goodness I shopped around on Yelp and found these guys. Johnny, the Service Manager was like a Saint. He helped me coordinate getting it to the shop via AAA, took my numerous calls from overseas and replied to every e-mail promptly as we determined what to do to get it running, He ONLY told me what was absolutely necessary. It ended up being gunk in the fuel system for having sat too long. (I had to insist on an oil change, which it didn’t need, he said…but I just wanted it to be safe). These guys were great. Johnny THEN took pictures of the car to document the state of the car and THEN coordinated with the long haul truckers to pick it up…completing the Bill of Lading for me. This service is UNBELIEVABLE. A week later it showed up in San Francisco running great and in great shape. I’ll likely never be in Memphis again…but if I am…I’m buying Johnny a steak dinner…and I hope anyone who reads this will at least give them a call to see how amazing they are.
Traveling when the AC on our Acura went out. Stopped at BMi. Great service, fast turn around, lovely people. Recommend them highly.
This is the first auto shop that I can truly call honest. Long story kinda short….I took my car to the dealer for an oil change. They tell me my water pump is leaking & needs to be replaced immediately. Also, the rack beneath my car needs work (they used a bunch of automotive mumbo jumbo). It sounded serious & I was kinda scared to drive my car. Rather than get the work done immediately at a cost is $2200+…yes, $2200+ my husband and I wait for the next oil change timeframe & take the car to Massey’s. We’ve used them before & they repaired my car at a very reasonable price. We figured Massey’s repair estimate would be around &1700-1800.
So, we go to Massey’s and explain what the dealer said & ask them to take a look & request a oil change. We also showed them the write up from the dealer.
We go to pick up the car a few hours later & I’m kinda prepared for the bill. Well…Massey’s says my water pump is fine!!! I don’t need to change it. Apparently, my car make tends to have minor leaks with the water pump…so much so, Massey’s keep them on stock. Oh, and the rack? Absolutely nothing is wrong with it. Nada. Nyet.
I only paid $60 for my oil change. Yes, sounds like a lot for an oil change, but I’d pay $100 if there’s a savings of over $2200?! Wouldn’t you?
In short…if you’re looking for an honest, trustworthy shop, please give this one a try…You won’t be disappointed.
I have always gotten great service from BMi Memphis! They are quick to resolve my problems and give me all the information I need to make the right decision. Thanks to Eric and Johnny for taking care of me and my car!